We attended the Tech Market View (TMV) annual IT Trends presentation last night. TMV provides authoritative research and analysis on the technology scene and their opinions are very well respected.
The theme of the evening was ‘The Race for Change’ and the audience included the great and good from the likes of CGI, Accenture, TCS and Capgemini. We were there as guests of CGI who we collaborate with as part of their SME Accelerate program.
Across all the presentations (public sector, financial services, enterprise software etc.) there were 2 reoccurring themes TMV stressed as being critical to IT success:
- IT transformation is a symphony not a solo. Key partnerships with experts are necessary for large IT projects to succeed
- Fantastic customer/user experience is critical to winning the ‘race for change’ (This was mentioned a lot)
Hallelujah! It’s incredibly encouraging that niche skills and UX are finally on the radar for IT influencers. Hopefully this focus will help the industry design products and services that are truly appropriate, usable and less likely to hit headlines for the wrong reasons.
Webcredible has a long history of using UX methods to design enterprise software and mission critical business applications. In our experience if you incorporate the user in the process you substantially lessen the chances of internal users repelling against changes and rejecting solutions intended to make their lives easier.
Thanks to Tim Gregory & Steve Thorne from CGI for your hospitality.