Learn more about user experience, web development and digital marketingView training courses

Our latest research has shown that multi-platform customers are worth more to your business, and that customers want to interact with brands seamlessly across platforms, wherever and whenever they wish. So, it’s time to move on from multi-channel, and get ahead of the game with an omni-channel approach to business and marketing that focuses on the customer, not the technology.

Read our omni-channel customer experience report and learn:

  • What is omni-channel? – definitions and drivers
  • How to implement an omni-channel approach in your organisation
  • Industry case study – the leader board of who’s doing it best and worst on the UK highstreet
  • Top tips for websites, mobile and in-store to get you started
  • Full breakdown of results from our retail omni-channel investigation

The omni-channel customer experience report is based on research and knowledge from Webcredible’s user experience consultants and some of the UK’s leading marketing and channel managers.

What do you think about omni-channel? Do you know any brands that do it well or really badly? Let us know below…

Leave a comment

Required indicates required fields


Case studies

Our success stories

  • UCAS

    UCAS's Track portal is award-winning, achieving a 95%+ satisfaction rating across its 750,000 users

  • Hotels.com

    Hotels.com gained a much stronger competitive advantage due to a great mobile & tablet strategy

  • Pearson Education

    Pearson Education has embedded user-centred design into all their digital design processes

More case studies

Training academy

View training courses

About us

We're a user experience agency (UX agency) that creates people-centered, efficient and delightful digital experiences.

Get in touch on 020 7423 6320

Back to top