The importance of web site readability was brought home to me through personal experience with my aged mother. As a hard core Internet junkie, I felt compelled to share the wonders of the web with her. Unfortunately, her eyesight had diminished and reading on the web was an unpleasant experience for her.

I literally became her human page reader and the Internet became a mother-daughter activity. Sometimes I'd copy and paste the text of articles into Word and kick up the font size to 16 to print them out so she could share articles with her senior friends who didn't have geeky daughters.

Reading on the web can be hard work for anyone, not just the aged. Eye strain runs rampant in the online crowd. Numerous studies have shown that reading performance drops dramatically on the web.


Fortunately, you can do many things to improve your viewer's reading experience on your site. Here are my favourite readability guidelines.

  1. Use contrasting colours. Text is easiest to read when the font text colour and the background colour are in high contrast. Low contrast irritates the reader and causes eye fatigue. Viewers with impaired vision may not be able to read low contrast text at all. You can check this with the Vischeck, which shows you how your website looks to colour blind people.
  2. "Chunk up" your copy. That's technical talk for make your page more scan-friendly. Large blocks of dense text intimidate the reader and causes "information overload". Here are a few easy ways to break up blocks of text:
    • Use bullets and subheadings. They help get the readers attention and say "Hey you - this is important!" Coloured bullets are an easy way to add colour and visual interest to a text heavy page. Subheadings should be brief and convey a summary of the section. Too often we're tempted to use clever titles whose meaning is lost on the reader.
    • Keep your paragraphs short. Breaking a long paragraph into several smaller sections invites the viewer in to read. A little white space between the paragraphs gives the site a clean look.
    • Impatient visitors want to be able to glance at your page and hit the important points. You can help them by bolding important points or highlighting the text in a different colour to draw their eye.
    • Use columns to control text width. Your goal here is to avoid running your text all the way across the page. Pick up any newspaper. Notice how they place the text in columns. The shorter width makes the text easier to read.
  3. Avoid busy backgrounds. Nothing screams "amateur" like a noisy background that makes your text impossible to read.
  4. Less is better. Many sites look like my kitchen table - always cluttered with things that don't belong there. The more extraneous items you cram on a web page, the more you confuse and distract the visitor. Websites take on an unprofessional look when you start tacking on too many items. Challenge every item on the page. Does it really need to be there? Is it still functional? Can I do without it?
  5. Strive for a clean font style for maximum readability. Imagine trying to read a web page in the decorative style below. Compare that with the sans-serif font next to it. Want more font style tips? Keep these principles in mind.
    • Plain text is easier to read than italicised text.
    • Mixed case is easier to read than all upper case. Studies have demonstrated that it takes people longer to read upper case than mixed case. Besides, upper case has become synonymous with screaming on the web - and I'm sure you don't want to scream at anyone.
    • A sans-serif font is easier to read than a serif font. If you were wondering, serifs are the little marks at the end of letters. Sans serif fonts do not have serifs. Examples of serif fonts are Times New Roman and Courier New. Popular sans-serif fonts are Arial and Verdana.
  6. Don't use itsy-bitsy font sizes. Nothing contributes to eyestrain faster than tiny font! Ideally it's recommended that you leave the font size scalable so users can control the size they want.
  7. Make your links look like links. If you just can't bring yourself to colour your links blue (the Internet convention for links) at least underline them. And don't underline anything that isn't a link. That faux pas makes readers mad, fast. Embedded links (links within the body of the text) work well and according to a Wichita State usability study they are preferred by readers.


Improving the readability of your site is step one to opening the door of your business to a growing segment of the population. If you want to learn more ways to widen the door, check out Usability.gov.

This article was written by Christine Churchill. Christine is the founder of KeyRelevance, a full service search engine marketing firm. She is a frequent speaker at the Search Engine Strategies conferences and moderator of the Design and Usability forum at the High Rankings Forum. Article originally featured at Successful Sites.

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