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Customer loyalty & retention

Show your customers you care

Focusing on customer loyalty ensures that your brand promises are delivered so your customers keep coming back for more.

We research your customers' needs and requirements to design engaging and targeted interactions proven to increase customer retention.

We understand what delivers the best in customer loyalty so whatever your client satisfaction targets are, we can give you what you need including:

  • A deep understanding of your customers behaviours and needs throughout the entire customer journey lifecycle
  • A customer experience strategy with actionable plans and targets for each of your digital platforms
  • Optimised, beautifully-designed and memorable interactions that work efficiently for your customers, in line with your brand strategy

We'll examine all your brand touchpoints that affect customer loyalty and align them with your customer needs to deliver:

  • An easy customer journey path across your digital platforms that ensures customer satisfaction
  • Well-coordinated digital channels that deliver a strong and consistent brand experience
  • Customer experience that results in the highest possible customer loyalty and advocacy levels
  • Improved business success through increased RoI from your digital touchpoints

Our services

We build our customer loyalty & retention approach collaboratively based on our 4 core services, ensuring we deliver exactly what your business and customers need.

Strategy & planning Insights & user research User experience design Testing & evaluation

Contact us

Get in touch with us on 020 7423 6320 or e-mail to discuss your customer loyalty & retention needs and requirements.

Case studies

Our success stories

  • UCAS

    UCAS's Track portal is award-winning, achieving a 95%+ satisfaction rating across its 750,000 users

  • Hotels.com

    Hotels.com gained a much stronger competitive advantage due to a great mobile & tablet strategy

  • Pearson Education

    Pearson Education has embedded user-centred design into all their digital design processes

More case studies

About us

We're a user experience agency (UX agency) that creates people-centred, efficient and delightful digital experiences.

Get in touch on 020 7423 6320

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