We perfect digital products to ensure success through rigorous user testing
It's the little things that make a huge difference, and we want to make your digital products offer an outstanding user experience. Our evaluate services ensure your digital products work exactly how your customers expect and deliver on business objectives:
Review your analytics
We'll conduct a deep dive into your analytics to highlight problem areas and drop-off points, typical user journeys and noticeable trends. This will let us know what users are actually doing.
Create a plan
We'll run a workshop with you to create a detailed plan for our testing, to include tasks, scenarios and success factors, as well as recruitment criteria.
Conduct user testing
Using our purpose-built usability labs in London, or anywhere else across the UK and the world, we'll conduct user tests to gather as much insight as possible. We encourage you to come and watch!
Analyse test results and iterate
We analyse, group and prioritise the results, brainstorming the best possible solutions with you. We can either document our findings and recommendations in a report and/or run a workshop with you to start finding solutions straightaway.
If you're looking to run your own usability testing you can also hire our labs.
We've been evaluating and testing digital experiences since 2003 and every single time learn something that surprises everyone.
Founder & CEO, Webcredible
We can evaluate and test at any stage of the development process - design prototype, sketched web page, website, enterprise application, app, software, intranet, kiosk, POS etc.
The type of testing depends on the product development stage so we'll work with you to choose the most appropriate format. This could include:
On average we perform user testing for our clients' digital products every single day of the year.
How exciting, let's get started
We test to validate and iterate your digital platforms
One-to-one research to understand how end users actually interact with your digital touchpoints
Google Analytics & data analysis
Insight to highlight how users are interacting with your website and digital touchpoints
Expert usability evaluation
Audit of your website and digital experience against best practices and likely user behaviour
Sophisticated testing tool to pinpoint exactly where users look on a screen and for how long
Review of how well your digital products support the needs of disabled web users
SEO expert evaluation
An analysis of your website to make sure it ranks highly for relevant keywords in search engines
Your digital products will succeed We focus relentlessly on achieving your business goals and hitting KPIs
We've been around since UX began We've been doing proper user-centred design since 2003, making sure you get nothing but best-in-class
Collaboration is in our DNA We always take you on the journey with us, collaborating throughout to gain the highest levels of stakeholder buy-in
We'll get you from A-B, fast We work in a really agile way, facilitating better decision-making that never compromises on quality
We take knowledge sharing seriously We coach, mentor, train and work openly with you and your teams, so you'll learn an awful lot from us
Macmillan Cancer Support
User research and design reduces mobile drop-off by 50% and increases site traffic
User research increases bookings by 10% in just a few weeks
Multichannel service design ensures optimal customer experience
Large-scale user experience strategy and design unifies suite of tax applications