Usability testing training

Amazing user insights

Our hands-on usability testing training is fantastic - small class sizes, highly interactive and taught by experts. During the course you will:

  • Find out why usability testing is important and discuss how it fits into the user-centred design process
  • Plan a usability test, from identifying research objectives through to session structuring
  • Learn how to recruit the right participants 
  • Understand the practicalities of running a usability test and what to do during a session
  • Discover how to analyse the data collected and to report your findings


£495 +VAT
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Get a 10% or 20% discount when you book on any 2 or 3+ different courses

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Get a 10% or 20% discount when you book on any 2 or 3+ different courses.


Private and bespoke training

Have us come to you and train your teams. We'll work closely with you to design a relevant training programme.

Get in touch


+44 (0)20 7423 6320


133 Park Street
United Kingdom

What will you learn?


  • Effectiveness, efficiency & satisfaction
  • Rating usability issues - severity ratings
  • Why usability testing is important
  • Basic user-centred design process
  • Planning a usability test
  • Identifying your research objectives
  • Who are your users?
  • Structuring the test sessions
  • Participant recruitment
  • Setting up a usability test
  • Checklist - Preparing for the day
  • Facilities management


  • Support materials
  • Recording software
  • Run a pilot
  • Running a usability test
  • What to do during a session
  • Analysing the data
  • Reporting
  • Common Industry Format (CIF)
  • Findings reports and recommendations
  • Testing in foreign countries/languages
  • Testing with children
  • How to sell user experience (UX)
It was a great course and felt that I came away with ideas to take back to my team

Is this the right course for you?

This course is particularly suitable if you are:

  • Looking to plan and run your own usability testing studies
  • Working as a product manager, digital marketing professional or webmaster and you want to engage in a more user-centred approach to digital design
  • Looking to understand user behaviour and how your users interact with your digital product

Meet Isabel Santafe, your trainer

As Webcredible's Head of Research, Isabel oversees all of our research activities - defining our processes, on-going quality control and delivering projects for some of our most important clients. She mentors, oversees and runs all types of research including our usability testing studies.

She's spent the past 15 years exploring people's behaviour, needs and goals. She holds a Masters degree in Social Anthropology from SOAS and a Masters in Human-Computer Interaction from UCL.

Isabel is one of our most experienced trainers and loves to share her passion for research, along with her many project stories and insights.

Who is our training for?

  • Individuals who want to learn in interactive classroom sessions

  • Teams can come to us or have a private course at their workplace

  • Organisations can be transformed by our bespoke 'Cultivate' service

    Read more about Cultivate

Check out all of our training courses...

  1. Learn the process

    You are here

  2. Get ideas & discover needs

    You are here

  3. Create the content

    You are here

  4. Design the interactions

    You are here

  5. Evaluate your product

    You are here

  6. Sell & support your product

    You are here

About the day


Courses start at 10am and finish at 4.30-5pm.


Breakfast, lunch and cakes, all from the amazing PAUL's bakery. Not forgetting as much fresh coffee, tea, soft drinks and fruit as you like.

Class size

No more than 10 participants - enough so you have other people to learn from but not too many that you're lost in the crowd.

  • Venue: Purpose built for hands-on learning

  • Refreshments: Get very well fed whilst you're here

  • Community: Meet like-minded people

  • Hands-on: Activity-based learning

How to find us

Come and meet the whole team whilst you're here and hang out in our open plan office. We're right on the door step of Borough Market and The Globe Theatre.

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