Usability testing training

The essential method to gain powerful user insights

Usability testing is a key technique to make sure your websites, apps, prototypes etc. are in line with users' needs and goals. Usability testing is also a great way to get to know your users and communicate customer requirements to stakeholders in an engaging way.

During this interactive one-day course you'll master the basics for running usability testing sessions, in the way that we do here at Webcredible day-in-day-out. We cover what we look to find out during usability testing, as well as teaching you all the basic logistics, including:

  • Setting usability testing research objectives
  • Participant recruitment
  • Usability testing interview script writing
  • Usability testing lab setup

The core part of the training is then dedicated to giving you a hands-on chance to practice your interview and reporting skills. You'll run a mini usability testing session, guided by our experienced user experience consultants, getting the chance to master:

  • Your usability testing interview techniques
  • The art of taking useful notes
  • Ways to analyse, extract and report usability issues
  • How to share wider user research insights and findings

Our usability testing trainers are full-time UX consultants at Webcredible - when not training, we work on live UX projects for our clients. Between us, we've run 10,000+ hours' research, and deliver amazing user experiences day in, day out. You'll get to tap into the expertise and experience of true UX professionals.



£495 +VAT
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Get a 10% or 20% discount when you book on any 2 or 3+ different courses

Listen to one of your trainers, Hua, tell you all about the course

01min 22secs

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Get a 10% or 20% discount when you book on any 2 or 3+ different courses.


What will you learn?


  • Definition of usability and what to measure during testing
  • Quantitative and qualitative usability testing comparison
  • Research outcomes and when to perform usability tests
  • Typical usability testing session structure overview 
  • Timelines and milestones for usability testing planning
  • Setting usability testing research objectives
  • Participant recruitment techniques
  • Interview guide writing
  • Run and participate in a mini usability test (round one)


  • Usability testing lab / room set up
  • Software options to record and view testing
  • Notetaking top tips
  • Run and participate in a mini usability test (round two)
  • Analysing research outputs


  • Brainstorming recommendations to fix issues
  • Reporting issues and wider findings
  • Importance of usability testing
  • Where usability testing fits into user-centred design

Private and bespoke training

Have us come to you and train your teams. We'll work closely with you to design a relevant training programme.

Get in touch


+44 (0)20 7423 6320


133 Park Street
United Kingdom

It was a great course and felt that I came away with ideas to take back to my team

Is this the right course for you?

This course is particularly suitable if you are:

  • Looking to plan and run usability testing studies, either directly or about to commission others to do it.
  • Working as a product manager, digital marketing professional or webmaster and you want to use this method to engage in a more user-centred approach to digital design.
  • Looking to understand user behaviour and how your users interact with your digital product.

Meet Richard Johnston, one of your trainers

Since 2009 Richard's been conducting user experience research, strategy and design for leading brands across the UK and internationally. He's Webcredible's main proponent for lean UX and has spent the past few years as a Senior Experience Consultant embedding lean methodologies into our UX processes.

Most of Richard's days are spent helping our clients understand their customers' requirements and then designing digital experiences based around their needs. In keeping with the lean UX spirit, he can often be found carrying out guerrilla research or locking himself in a war room with a team to rapidly sketch out innovative solutions.

Richard is a really passionate trainer and is well aware that less is more... he's careful to avoid information-overload, focusing on making sure you learn the practical skills to apply UX practices in your day job.

Our recent thoughts on usability testing...

Guerrilla testing - practical tips

Who is our training for?

  • Individuals who want to learn in interactive classroom sessions

  • Teams can come to us or have a private course at their workplace

    More about private training

  • Organisations can be transformed by our bespoke 'Cultivate' service

    More about Cultivate

Check out all of our training courses...

  1. Learn the process

    You are here

  2. Get ideas & discover needs

    You are here

  3. Create the content

    You are here

  4. Design the interactions

    You are here

  5. Evaluate your product

    You are here

  6. Sell & support your product

    You are here

About the day


Courses start at 10am and finish at 4.30-5pm.


Breakfast, lunch and cakes, all from the amazing PAUL's bakery plus as much fresh coffee, tea, soft drinks and fruit as you like. Oh, and unlimited Prosecco at the end of the day.

Class size

No more than 10 participants - enough so you have other people to learn from but not too many that you're lost in the crowd.

What to bring

As well as your lovely self, you'll need a laptop and charger. Once you've booked, let us know if you don't have a laptop and we can lend you one of ours.

  • Venue: Purpose built for hands-on learning

  • Refreshments: Get very well fed whilst you're here

  • Community: Meet like-minded people

  • Hands-on: Activity-based learning

How to find us

Come and meet the whole team whilst you're here and hang out in our open plan office. We're right on the door step of Borough Market and The Globe Theatre.

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