Head of Delivery
Charlie puts it all together. The first on hand with a newly-signed client, she assembles the talents and tools to best manage and deliver each project, for each specific client, and sets the course for how the work is planned out.
An expert task-juggler, the variety of Webcredible work keeps her in motion. She might check in on the sketching for an online student forum, the testing of an upscale travel booking system or an IA workshop for a virtual museum experience.
Clients worried about industry changes will get Charlie’s support to stay ahead of the technology tides without losing sight of what their users really want. On the other side, if a colleague wants to learn something new, she puts them on the right project.
A project management whiz, Charlie also leads the Introduction to Agile training.
I like that balance of making it exciting for staff and also ensuring that clients have a delightful experience.
User-centred customer journeys inspire revolutionary new way to book holidays
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Large-scale user experience strategy and design unifies suite of tax applications
Market leading digital strategy and website design redefines online office search