Meet all of our amazing team

Richard Johnston

Senior Experience Consultant

Richard doesn't play hide-and-seek with clients. He likes to show where a project is at all times, perhaps with a display on Webcredible's walls or from an open workspace at a client's office. That way the team can tell a story about it to anyone who's interested, at any time.

According to Richard, visibility makes collaboration and feedback work and keeps projects moving forward, even when timeframes are tight.

The star Webcredible proponent of lean UX, Richard shares his working day experiences in the lean UX training he created. (He also teaches our usability testing and interpreting analytics.) He says lean UX encourages teams to be flexible and tenacious – qualities he admits to himself. It helps him and his teammates spend time on the right activities, and speaking to the right stakeholders, to guide them to the best design. They can also get the short term goals right while thinking into the future.


Richard on the web

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Lean UX is looking at how to adapt or modify the UX design process to work best, most efficiently, most effectively with the client.

Richard's been busy recently...

  • KPMG

    Large-scale user experience strategy and design unifies suite of tax applications

  • Macmillan Cancer Support

    User research and design reduces mobile drop-off by 50% and increases site traffic

  • UCAS

    Redesign of UCAS Track delivers 95% satisfaction rating

  • Dulux

    Multi-award winning augmented reality app helps sales increase by 65%

Latest blogs by Richard...

Behind the scenes at Webcredible this Halloween

31 Oct 2016

We've been looking at what User Experience we could design for Virtual…

Organisational change and UX strategy

03 Sep 2013

UX Strategy: “A formalised plan to ensure User Experience design work…

Windows 8 - User experience first impressions

18 Jan 2013

To match a growing need to deliver hi-fidelity designs alongside our…

How digital note-taking has changed my life

17 Oct 2012

I first created a free account and started using the Evernote note…

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