Senior Experience Consultant
Richard doesn't play hide-and-seek with clients. He likes to show where a project is at all times, perhaps with a display on Webcredible's walls or from an open workspace at a client's office. That way the team can tell a story about it to anyone who's interested, at any time.
According to Richard, visibility makes collaboration and feedback work and keeps projects moving forward, even when timeframes are tight.
The star Webcredible proponent of lean UX, Richard shares his working day experiences in the lean UX training he created. (He also teaches our usability testing and interpreting analytics.) He says lean UX encourages teams to be flexible and tenacious – qualities he admits to himself. It helps him and his teammates spend time on the right activities, and speaking to the right stakeholders, to guide them to the best design. They can also get the short term goals right while thinking into the future.
Lean UX is looking at how to adapt or modify the UX design process to work best, most efficiently, most effectively with the client.
Large-scale user experience strategy and design unifies suite of tax applications
Macmillan Cancer Support
User research and design reduces mobile drop-off by 50% and increases site traffic
Redesign of UCAS Track delivers 95% satisfaction rating
Multi-award winning augmented reality app helps sales increase by 65%
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