Our thoughts on experience design, innovation, UX, digital etc.

Articles, blogs, how-tos and news

Designing point-of-sale (POS) systems

09 Feb 2015

Point-of-sale user experience (or POSUX to combine the 2 acronyms) can…

Why learn about mobile user experience?

02 Feb 2015

Everyone knows you need a mobile presence – but how do you get it…

What is customer experience - CX Forum presentation

17 Jul 2013

The first presentation of the Customer Experience Forum was delivered…

Building customer advocacy - CX Forum presentation

09 Jul 2013

An integral part of making the Customer Experience Forum great was…

University websites - who's making the UX grade?

13 Jun 2013

The Education report 2013 Our latest industry report investigates the…

Kick start your customer experience - June 26th

13 May 2013

What is customer experience anyway? In a nutshell, it's the overall…

New industry report: omni-channel on the UK highstreet

04 Dec 2012

Our latest research has shown that multi-platform customers are worth…

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