Our thoughts on experience design, innovation, UX, digital etc.

Articles, blogs, how-tos and news

User Research: Behind the scenes at Brompton

28 Apr 2015

I'm very excited to announce that after 6 months hard work…

Dear camera manufacturers, here's how not to become obsolete

06 Mar 2014

Dear camera manufacturers, I’ve been one of your loyal customers.…

mCommerce report 2012 available now!

06 Aug 2012

Our annual mCommerce report (PDF download) is ready for you to…

Windows 8 - is it really a 'catastrophe'

26 Jul 2012

An authoritative figure in computing, albeit one you may never have…

Next wins top digital experience... almost

14 Feb 2012

Our recent Retail report evaluated the multi-channel…

What's the worst area of customer experience in e-commerce?

20 Jan 2012

In our recent Retail multichannel customer experience report, we found…

Most common checkout usability issue ever?

13 Dec 2011

There’s a usability issue so common that I've lost count of the number…

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