Our thoughts on experience design, innovation, UX, digital etc.

Articles, blogs, how-tos and news

The inspiration gap in Travel and Tourism

17 Oct 2017

Making the most of digital innovation in the travel and tourism…

Travel industry report infographic

19 May 2014

In this report we’ve benchmarked 9 top travel providers against a set…

Optimised bookings for TUI Travel

16 May 2014

TUI Travel, the world’s leading marine leisure business, and…

Travel industry user experience report 2014

12 May 2014

In a preliminary survey of over 500 British travel buyers, we found…

What would influence you to book your holiday online?

08 Jun 2011

It's that time of year again when your friends and colleagues are…

Designing effective map-based browsing

07 Jan 2010

Many websites from varying sectors have some kind of…

Retrospective BA miles claims hinder online experience

15 Dec 2009

British Airways might have enough problems at the moment what with…

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