Customer experience on-track

Carrying 17,000 passengers a day, Heathrow Express is the fastest way to travel between Central London and Heathrow Airport. We were hired by Heathrow Express to help them:

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Re-design their timetable, service updates and terminal connections information across desktop and mobile
Recommend a new model of presenting such information to encourage better adoption
Improve the user experience and accessibility of Heathrow Express service information across all their channels – both online and offline
Rav Seehra, Digital Manager at Heathrow Express, said of our work:

"Webcredible came up with an innovative research approach that gave us valuable insight into user needs. The team were great to work with and the deliverables were spot on."

To find out more about this project, and our approach, read the full case study.

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