Customer led innovation - CX Forum presentation

by Gemma Maidment on 19 July 2013

"The trouble with market research is that people don't think how they feel, they don't say what they think and they don't do what they say."

Pete Broadbent, User Experience Director at Webcredible, was one of our own to present at the Customer Experience Forum.

His presentation takes a looks at how you can use customer research to drive innovation and what to watch out for:


Thank you for your comment. It has been submitted for approval.

Comment Again?

Leave a comment

Please enter your name.
Sorry, this email address is not valid.
Please enter your comment.

Course basket x


Price per place

Add another courseCheckout

Pay now by credit card or later by invoice (invoice payments only possible if all courses are 3+ weeks in advance)