Figaro Digital - Is omni-channel a buzzword?

I was at another Figaro Digital conference this month presenting on Omni-channel - is it just a buzzword? Below you can find my Prezi, 21 slides 21 seconds a slide:

 

My presentation is a brief overview of our most recent industry report into omni-channel on the UK high street. Aside presenting myself,  Figaro Digital promised an enviable list of speakers - Twitter, Facebook, Shazam, Absolute radio and O2 all presented on a range of topics. Despite these big names some of the most inspirational speakers came from unusual sources. Best Westerns Tim Wade gave a brilliant talk on 'personalising the customer journey though multi-channel'.  Also, a special mention goes out to skyscanners hilarious video on rude Italian hand gestures...  I will leave it to your imagination as to how this was at all relevant. Want some insights into the event? check our the hashtag #figdigconf.

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