Experience lead opportunity

We're looking for that special someone to lead our clients through their digital transformation and run strategic UX projects

Since 2003 we've grown to become one of the UK's leading UX agencies with lovely offices near London Bridge and an immensely talented 30-person team who love learning from each other. We do proper user-centred design as it should be done, with research and our clients' business goals at the heart of everything we do.

What you'll get up to

From augmented reality apps to complete website re-designs, establishing service design strategies and chatbot interfaces, you'll have loads of exposure to working on some delightful projects for leading brands.

Specifically you will:

  • Be a true leader to our clients, defining and driving through their customer experience strategy and digital transformation
  • Lead multi-functional project teams to deliver our core research, design and strategy services to leading brands
  • Experiment with new technology and work out how we can apply it to our clients and their customers
  • Work closely with our account directors to manage relationships and make sure our clients love working with us  
  • Help lead client relationships to ensure they're on-board with our work and the long-term relationship
  • Deliver interaction design and IA fully in line with customer and business requirements
  • Conduct in-depth user research and develop digital strategies
  • Run and help develop Webcredible training courses

You'll work very closely with our ever-expanding team of UX consultants, UI designers, account directors and project managers. We'll give you lots of responsibility from day one to make sure you're able to deliver amazing work that you're super-proud of.

What it's like to work at Webcredible

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We'd love to hear from you if...

You'll be very comfortable taking a leadership role with clients and running 6-figure user-centred design projects. You'll have a lot of experience delivering customer experience strategies, running in-depth research and doing amazing design work that solves real customer problems.

You should definitely go for this opportunity if you want to:

  • Be someone that inspires and leads clients every single day
  • Lead teams across a variety of challenging research, strategy and design projects for household name clients
  • Be part of our unique culture of collaboration, trust and empowerment
  • Work for a small and extremely well respected UX agency where you can have a visible impact

Most importantly, you'll have amazing comms skills and will be super-passionate about improving digital experiences.

Fancy becoming the next Webcredible?

Send your CV over to us at jobs@webcredible.com and you could be working here sooner than you think! Please also list 5 (or more) reasons why you'd be amazing for this role and for Webcredible.

We prefer to hand-pick our team ourselves, so no recruiters please.

Meet your line manager

You'll be reporting into Andy Ingle, one of Webcredible's amazing Experience Directors.

Andy is an award-winning digital leader helping organisations to transform, grow and prosper. He leads a delivery portfolio, helping to keep colleagues up-to-speed with design trends and thinking. He also loves to talk about his work and regularly engages in public speaking events.

Previously he's grown a start-up to service over 2m paying users, won awards for work with Hilton Worldwide Resorts, been product owner of a multi-million pound ecommerce platform and worked closely with some of the world's leading financial institutions.

It's not just a great job, it's a great place to work

Flexible holidays

You'll get 25 holiday days, the day off on your birthday and unlimited days off in-between projects

Career development

We run weekly training sessions and tailor your personal development plan

Travel loan

We'll help out with your Oyster card, travel card and more to ease those morning commutes

Wellbeing fund

You'll get £250 every year to spend on something that improves your health & wellbeing

Annual retreat

Every year we head to a beautiful country house to share skills, plan the future and socialise

Free fresh fruit and coffee

Help yourself to the essentials in our café, plus home cooked lunches each month

Is Webcredible right for you?

As a Webcredible you'll take ownership of your job - it's up to you to decide the direction you want your career to go in and we'll do whatever we can to make this happen.

We're super-proud of our unique culture of collaboration, trust and empowerment, and the fact that we're collectively a true centre of excellence for experience design.

We live in a great office on the doorstep of Borough Market and we proudly deliver the best in user experience to our clients (and have done since 2003). 

Why we all love working at Webcredible

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