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Voice design sprint

1-week process to come up with some great use cases and get a plan for your voice experience

Why do a voice design sprint?

People are engaging more and more with voice user interfaces (VUI) and all the predictions are for these voice assistants to become more and more integrated into our every day lives. To succeed in this exciting space, it's important to go back to user-centred principles.

Our 1-week voice design sprint will help you define the most useful use cases for voice and a high-level voice UI, all based on business goals and user needs. 

To be successful, your voice interface needs to help users achieve a goal, solve a problem, or provide a moment of delight - in our 1-week design sprint we'll work really collaboratively with you to define how to get started with voice. 

What do our voice design sprints involve?

Our 1-week sprint gets you from nothing to a voice prototype in just 5 days: 

  • Day 1: Understand - We'll rapidly gather business and user requirements by meeting with: (a) stakeholders to talk through long-term goals and the company vision; (b) customer service staff to learn about top reasons for customer contact; and (c) your tech staff to have them explain infrastructure/APIs/data etc.
  • Day 2: "Sketch" - We'll write out lots of ideas for potential scripts for voice conversations, before role-playing ideas between team members to see what it all feels/sounds like
  • Day 3: Prioritise & storyboard - We'll use our prioritisation framework to decide what's most appropriate for voice and storyboard in detail the chosen solution
  • Day 4: Prototype - We use a purpose-built tool to create a working prototype for a skill
  • Day 5: Test - We'll run rapid usability testing with target users, validating how well our voice UI is actually working 

We work really collaboratively with you throughout the week, allowing us to make incredible progress.

Like what you see?

How exciting, let's get started

Get in touch

Phone

+44 (0)20 7423 6320

Address

133 Park Street
London
SE1 9ED
United Kingdom






Our end-to-end UX process

  • Cultivate

    We transform businesses to embed innovation and customer-centred thinking

  • Investigate

    We carry out research to understand your customer needs

  • Innovate

    We disrupt industries with new digital products and ways of working

    You are here

  • Accelerate

    We design to re-imagine and optimise digital (& non-digital) experiences

Tools we use to innovate

We disrupt industries with new digital products and ways of working

Are we right for each other?

  • We'll set you up for a digital world We innovate, do training, change cultures, and design products and services to transform business performance

  • We spend a lot of time with your customers We use insight to drive all decision-making, helping you build deep and meaningful customer relationships

  • Collaboration is in our DNA We’ll take you on the journey with us, collaborating throughout to gain the highest levels of stakeholder buy-in

  • We'll get you from A-B, fast Our heritage as a UX agency enables us to work in an agile way, facilitating rapid innovation and problem solving

  • We really know what we’re doing We've been doing experience design, UX, service design and digital transformation for ages, before they became buzz words

Don't take our word for it, see how we innovate in action

  • Dulux

    Multi-award winning augmented reality app helps sales increase by 65%

  • Public Health England

    Service design to integrate health apps into the NHS, changing how care is delivered nationwide

  • Charities Aid Foundation

    End-to-end redesign of white label donation service leads to large increase in donations

  • Weatherbys Bank

    Redesign and build of a modern online banking platform, in line with the digital vision

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