Facilitated group sessions to understand your customers' thoughts and behaviours
Focus group research delivers:
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Cultivate
We transform businesses to embed innovation and customer-centred thinking
Investigate
We carry out research to understand your customer needs
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Innovate
We disrupt industries with new digital products and ways of working
Accelerate
We design to re-imagine and optimise digital (& non-digital) experiences
We carry out research to understand your customer needs
Usability testing
One-to-one research to understand how end users actually interact with your digital touchpoints
Google Analytics & data analysis
Insight to highlight how users are interacting with your website and digital touchpoints
Market & competitor research
Research and analysis into the external factors that affect your organisation
In-depth interviews
One-to-one discussions to get truly inside your customers' minds
Diary studies
Detailed insights into real-time behaviour and feelings, recorded as they occur
Focus group research
Facilitated group sessions to understand your customers' thoughts and behaviours
You are here
Guerrilla research
Faster, cheaper and less formal research with customers wherever they might be
Card sorting
Research method to organise the content and navigation of digital touchpoints
Ethnography
Shadowing your audiences in their natural environment to gain in-context insights
Personas
Fictional characters typical of your target audiences and based on research findings
SSE
User experience partnership shapes rapid digital transformation
Dulux
Multi-award winning augmented reality app helps sales increase by 65%
Public Health England
Service design to integrate health apps into the NHS, changing how care is delivered nationwide
Travelsupermarket.com
Ongoing program of research to help users more easily plan holidays