Design thinking training

The power of clear communication

Design is a process that can help you to solve any kind of problem. Design thinking is the framework that designers typically use to support the methodology behind design, yet it's now becoming popular for creative problem solving issues in culture, business and technology.

This practical, one-day course will help you fully understand design thinking and the methodology behind it. We'll show you how to apply design thinking to real-world problems to achieve breakthrough solutions. The course is taught by one of our consultants who'll share lots of insight based on their own experiences.

During the training course you'll learn:

  • What design thinking is
    Understand the steps of the design process and how they can be applied to solve problems in all areas of a business
  • Design sprints
    You'll learn all about design sprints and how they can be deployed effectively by your organisation
  • Tools and techniques to apply design thinking
    You'll get a great understanding of the different tools and techniques to be used across the all the stages of the design thinking process - personas, customer journey mapping, ideation, prototyping, transformation mapping and business modelling
  • Facilitation techniques
    Being able to bring people together and facilitate is key to working through key design issues. You'll learn some practical tips on how to master the facilitation skills necessary to run successful workshops.
  • Practical applications of design thinking
    You'll take part in practical exercises to apply your newly learnt techniques. You'll see first-hand how to use design thinking to improve your problem solving skills and bring your ideas to life using prototyping, testing and business modelling


£495 +VAT
Book course

Get a 10% or 20% discount when you book on any 2 or 3+ different courses

What will you learn?


  • A full understanding of the end-to-end design process
  • The 5 stages of design thinking
  • Applying design thinking to non-conventional problems
  • When you should use design thinking
  • How to plan the design process
  • What is a design sprint and how can can you use it


  • Confidently leading workshops
  • Ideation and brainstorming techniques
  • Capturing insight for your project
  • Rapid prototyping techniques
  • Experience in solving a problem using design thinking

Bespoke training tailored to your needs

Like what you see but want to learn something slightly different? Have us train your teams with fully customised training programmes.

Get in touch

More about bespoke training


+44 (0)20 7423 6320


133 Park Street
United Kingdom

I really enjoyed this course, it was well thought-out and informative. The instructor was very competent and friendly and it was fun to learn in a relaxed environment.

Is this the right course for you?

This course is particularly suitable if you are new to the world of design thinking and creative problem solving, and would like to bring new ways of problem solving into your team or organisation.

Meet Andy Ingle, your trainer

Andy has over 15 years' experience in digital and user experience design. He's an expert in developing products based on user research and business requirements, and helping our clients understand the rationale behind our design and strategy decisions.

A UX veteran, Andy has led projects for to reinvent the price comparison experience, and Virgin Trains East Coast to completely overhaul their customer experience strategy.

Andy is one of our most experienced trainers and loves to share his passion for all things UX, along with his many project stories and insights.

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About the day


Courses start at 10am and finish at 4.30-5pm.


Breakfast, lunch and cakes, all from the amazing PAUL's bakery plus as much fresh coffee, tea, soft drinks and fruit as you like. Oh, and unlimited Prosecco at the end of the day.

Class size

No more than 10 participants - enough so you have other people to learn from but not too many that you're lost in the crowd.

What to bring

As well as your lovely self, you'll need a laptop and charger. Once you've booked, let us know if you don't have a laptop and we can lend you one of ours.

Why learn with us?

  • 20

    interactive courses, all designed so you return to the office and get going with your new skills

  • 10k

    Webcredible alumni that you'll join, not forgetting continued support from your trainers

  • 20+

    countries across Europe, the Americas, Middle East and Asia so be part of our international family

Webcredible helps businesses innovate, transform and succeed in a digital world.

We carry out research with your customers and then design products, services and ways of working based around their needs.

Our training academy can help you do the same.

  • Venue: Purpose built for hands-on learning

  • Refreshments: Get very well fed whilst you're here

  • Community: Meet like-minded people

  • Hands-on: Activity-based learning

How to find us

Come and meet the whole team whilst you're here and hang out in our open plan office. We're right on the door step of Borough Market and The Globe Theatre.

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