Designing for voice training

Finding the right voice experience

People are engaging more and more with voice assistants and all the predictions are for these devices to become integrated into our every day lives. To succeed in this exciting space, it's important to go back to user-centred principles.

Our hands-on 1-day course will help you define the most useful use cases for voice and a high-level voice UI, all based on business goals and user needs. We'll bring real-world insight based on designing voice experiences for lots of our clients. 

During the training course you'll learn how to:

  • Pick the right use case for voice
    Some interactions are better suited for voice than others. Going through our time-tested principles, you'll discover which of the services that your brand offers have the biggest potential of becoming successful voice apps
  • Design voice interactions that are usable and delightful
    We'll go through examples of both well-designed and poorly-designed voice interactions, so you can discover for yourself how designing for voice is different to designing for a screen
  • Sketch out the scenarios and flows of your voice app
    You'll want your voice app to respond to a range of things that people might say, and to respond appropriately. We'll show you how to plan for every scenario, including when users say something unexpected 
  • Prototype voice experiences
    With a range of easy to use prototyping tools (including your own voice!), you'll discover how to demonstrate your vision for your voice app to your colleagues and users
  • Test and launch your voice app
    As with any experience, voice apps need testing too! We'll show you how to involve users in the process and iterate toward a successful launch


£595 +VAT
Book course

Get a 10% or 20% discount when you book on any 2 or 3+ different courses

Select a date

  • Jan


    Book course

    Places available

  • May


    Book course

    Places available

View dates for other courses

Upcoming public courses

Gain practical skills for you or your team from our user experience experts

February 2019

12 February 2019
Web writing training
13 February 2019
User research training

August 2019

More courses coming soon

What will you learn?


  • When voice is (or isn't) the right channel
  • Voice assistant technologies - Alexa, Siri, Google Assistant
  • Opportunities and limitations of voice technology
  • Coming up with voice app ideas
  • Understanding privacy and security concerns
  • Role-playing and evaluating ideas
  • Interaction design principles
  • Storyboarding your voice app
  • Combining voice with other channels
  • Handling errors and unexpected user actions


  • Writing for voice
  • Injecting brand personality in your voice app
  • Prototyping tools for voice
  • Building your first prototype
  • Evaluating voice apps with users
  • Evolving your app based on feedback
  • Handing over to developers
  • Launching and marketing your voice app

Bespoke training tailored to your needs

Like what you see but want to learn something slightly different? Have us train your teams with fully customised training programmes.

Get in touch

More about bespoke training


+44 (0)20 7423 6320


133 Park Street
United Kingdom

I really enjoyed this course, it was well thought-out and informative. The instructor was very competent and friendly and it was fun to learn in a relaxed environment.

Is this the right course for you?

This course is particularly suitable if you are:

  • A designer or product manager wanting to make your first steps with voice apps
  • Interested in finding out how your organisation can launch a successful voice experience for one or more of its products or services

Meet Alex Baxevanis, one of your trainers

Alex is an Experience Lead at Webcredible and leads teams of UX consultants and visual designers in delivering large-scale projects across a portfolio of clients. He gets very involved when we need to define product strategies and ensure we bring amazing innovation to our clients' products.

His innovation doesn't stop when he leaves the office - outside of work he's created iPhone and Apple Watch apps and an Alexa Skill, built 2 bikes from scratch and always has a personal project on the go to create something new.

Alex always looks forward to running Webcredible courses and loves to share his stories with you - and with over 10 years' experience helping to define leading digital products for world-leading brands, he has a lot to talk about!

Our recent thoughts on designing for voice...

Designing for voice report

How are people actually using voice interfaces?

Who is our training for?

  • Individuals who want to learn in interactive classroom sessions

  • Teams can come to us or have a private course at their workplace

    More about private training

  • Organisations can be transformed by our bespoke 'Cultivate' service

    More about Cultivate

Check out all of our training courses...

Design leadership training

Learn the skills to make the move from design practitioner to design leader

Next on 13th Mar 2019

Designing for voice training

Learn how to come up with great use cases, plan your voice experience and design intuitive conversations

Next on 17th Jan 2019

Information architecture training

Learn how to structure and design around your users' needs on this one-day Information Architecture course

Next on 13th Feb 2019

Interaction design & prototyping training

Learn how to create interactive prototypes to test, iterate, and improve your designs

Next on 13th Mar 2019

Mobile UX & responsive design training

Learn how to design for mobile and develop your organisation's mobile strategy

Next on 16th Jan 2019

Visual web & interface design training

Learn the principles, processes and best practices of intuitive interface design

Bespoke training course

Lean UX training

Learn how to design a website, test a prototype, and rationalise content very quickly, all without compromising on quality

Bespoke training course

Usability testing training

Learn how to run usability testing sessions to improve your designs and bring them in line with your users' needs and goals

Next on 14th Feb 2019

User research training

Learn to conduct research and gain essential insights into how to improve your business and services

Next on 13th Feb 2019

UX training - fundamentals

Learn the fundamentals of UX and how to kick-start customer-centred thinking within your organisation

Next on 15th Jan 2019

Web accessibility training

Learn best practices for accessibility and ensure your site complies with WCAG and WAI-ARIA guidelines

Next on 15th Jan 2019

Writing for the web training course

Engage your audience, design content and getting your message across with a range of great digital copywriting and content design skills

Bespoke training course

Online content strategy training

Learn how to audit and develop your online content so you can put together a content strategy

Bespoke training course

Google Analytics training

Learn the analytics techniques and reports which can extract real insights into your users and their behaviour

Next on 14th Feb 2019

Interpreting analytics data training

Learn to understand what analytics platforms are telling you by identifying patterns, trends and insights

Next on 17th Jan 2019

SEO training

Learn how you can get your website ranking higher on search engines to bring in engaged users

Next on 16th Jan 2019

Conversion optimisation training

Learn to fully optimise your website and pages so more visitors complete your goals for them

Bespoke training course

Innovation & product development training

Learn how to create the right environment for innovation to flourish, always based around customers' latent needs

Bespoke training course

Service design training

Learn how to create multi-channel customer-centred experiences, well beyond merely designing for the screen

Bespoke training course

About the day


Courses start at 10am and finish at 4.30-5pm.


Breakfast, lunch and cakes, all from the amazing PAUL's bakery plus as much fresh coffee, tea, soft drinks and fruit as you like.

Class size

No more than 10 participants - enough so you have other people to learn from but not too many that you're lost in the crowd.

What to bring

As well as your lovely self, you'll need a laptop and charger. Once you've booked, let us know if you don't have a laptop and we can lend you one of ours.

Why learn with us?

  • 19

    interactive courses, all designed so you return to the office and get going with your new skills

  • 10k

    Webcredible alumni that you'll join, not forgetting continued support from your trainers

  • 20+

    countries across Europe, the Americas, Middle East and Asia so be part of our international family

Webcredible helps businesses innovate, transform and succeed in a digital world.

We carry out research with your customers and then design products, services and ways of working based around their needs.

Our training academy can help you do the same.

  • Venue: Purpose built for hands-on learning

  • Refreshments: Get very well fed whilst you're here

  • Community: Meet like-minded people

  • Hands-on: Activity-based learning

How to find us

Come and meet the whole team whilst you're here and hang out in our open plan office. We're right on the door step of Borough Market and The Globe Theatre.

Already booked on this course?
Read the joining instructions

Course basket x


Price per place

Add another courseCheckout

Pay now by credit card or later by invoice (invoice payments only possible if all courses are 3+ weeks in advance)