Soft skills training for designers

Career success beyond just the craft

Why are some people so easy to work with? What are the characteristics they exhibit? Soft skills are perhaps the most important thing designers can learn as they can often make the difference between failure and success.

Our hands-on, one-day course will help you and your team learn the skills needed to succeed in your role, making you a valued (and valuable) member of your team. The day will be led by one of our consultants who will share real-world insights based on their own and our collective experiences.

During the training course you'll learn how to:

  • Get your colleagues and/or clients to love you
    Learn how to build trust in those around you and inspire your superiors. We'll teach and practice basic persuasion techniques so you can influence product teams and senior stakeholders, as well as being flexible yourself and understanding other people's points of view
  • Facilitation techniques
    Being able to bring people together and facilitate is key to working through key design issues. You'll learn some practical tips on how to master the facilitation skills necessary to run successful workshops
  • Conflict resolution
    You'll practice lots of practical techniques for removing obstacles to your work and resolving conflict in an amicable way
  • Be great at presenting
    Learn how to package your design work for presentation and how to sell the important features. Understand how to structure a great presentation, get practical advice for presentation delivery and try out your new skills
  • Give and receive feedback
    Stop taking critique of your work personally. We'll show you how to give and receive structured feedback so that your ways of working become more collaborative and you don't end up with countless amends


£495 +VAT
Book course

Get a 10% or 20% discount when you book on any 2 or 3+ different courses

Listen to your trainer, Andy, tell you all about the course

01min 41secs

What will you learn?


  • What makes a good team member?
  • How to inspire your colleagues and senior stakeholders
  • The power of saying 'no'
  • How to show empathy to others
  • Making sure you can be adaptable


  • Grow influence within your organisation
  • Get design a seat at the table
  • Techniques for influencing senior stakeholders
  • Basic persuasion and negotiation techniques
  • How to engage the wider organisation


  • Improve your facilitation techniques
  • How to structure a workshop
  • How to overcome common workshop issues
  • Dealing with obnoxious personalities
  • Conflict resolution and finding a way forward 
  • Skills to deliver impactful presentations
  • Find your presentation style
  • How to present design work
  • How to give and receive critique
  • The power of clear communication

Meet Andy Ingle, your trainer

Andy has over 15 years' experience in digital and user experience design. He's an expert in developing products based on user research and business requirements, and helping our clients understand the rationale behind our design and strategy decisions.

A UX veteran, Andy has led projects for to reinvent the price comparison experience, and Virgin Trains East Coast to completely overhaul their customer experience strategy.

Andy is one of our most experienced trainers and loves to share his passion for all things UX, along with his many project stories and insights.

Is this the right course for you?

This course is particularly suitable if you are:

  • A brand-side designer that needs to collaborate within product teams and influence product managers
  • An agency-side designer that works with clients and has to sell in your designs to stakeholders 
  • A design leader that needs to inspire and support designers 
  • A manager or product lead with design resource in your team

Bespoke training tailored to your needs

Like what you see but want to learn something slightly different? Have us train your teams with fully customised training programmes.

More about bespoke training

Check out all of our training courses...

Design leadership training

Learn the skills to make the move from design practitioner to design leader

Next on 18th Mar 2020

Soft skills training for designers

Learn how to succeed as a designer with new powers in influencing, facilitation and persuasion

Next on 5th Feb 2020

Innovation & product development training

Learn how to create the right environment for innovation to flourish, always based around customers' latent needs

Bespoke training course

Design systems training

Learn how to accelerate your design process and create a foundation for consistency with a design system

Bespoke training course

Designing for voice training

Learn how to come up with great use cases, plan your voice experience and design intuitive conversations

Next on 22nd Apr 2020

Information architecture training

Learn how to structure and design around your users' needs on this one-day Information Architecture course

Next on 8th Apr 2020

Mobile UX & responsive design training

Learn how to design for mobile and develop your organisation's mobile strategy

Bespoke training course

Service design training

Learn how to create multi-channel customer-centred experiences, well beyond merely designing for the screen

Next on 19th May 2020

Visual web & interface design training

Learn the principles, processes and best practices of intuitive interface design

Bespoke training course

Usability testing training

Learn how to run usability testing sessions to improve your designs and bring them in line with your users' needs and goals

Next on 17th Mar 2020

User research training

Learn to conduct research and gain essential insights into how to improve your business and services

Next on 11th Mar 2020

UX training - fundamentals

Learn the fundamentals of UX and how to kick-start customer-centred thinking within your organisation

Next on 10th Mar 2020

Web accessibility training

Learn best practices for accessibility and ensure your site complies with WCAG and WAI-ARIA guidelines

Next on 28th Jan 2020

Web writing training

Engage your audience and get your message across with great digital copywriting and content design skills

Next on 24th Mar 2020

About the day


Courses start at 10am and finish at 4.30-5pm.


Breakfast, lunch and cakes, all from the amazing PAUL's bakery plus as much fresh coffee, tea, soft drinks and fruit as you like. Oh, and unlimited Prosecco at the end of the day.

Class size

No more than 10 participants - enough so you have other people to learn from but not too many that you're lost in the crowd.

What to bring

As well as your lovely self, you'll need a laptop and charger. Once you've booked, let us know if you don't have a laptop and we can lend you one of ours.

Why learn with us?

  • 10

    interactive courses, all designed so you return to the office and get going with your new skills

  • 10k

    Webcredible alumni that you'll join, not forgetting continued support from your trainers

  • 20+

    countries across Europe, the Americas, Middle East and Asia so be part of our international family

Webcredible helps businesses innovate, transform and succeed in a digital world.

We carry out research with your customers and then design products, services and ways of working based around their needs.

Our training academy can help you do the same.

  • Venue: Purpose built for hands-on learning

  • Refreshments: Get very well fed whilst you're here

  • Community: Meet like-minded people

  • Hands-on: Activity-based learning

How to find us

Come and meet the whole team whilst you're here and hang out in our wonderful wework office. We're right on the door step of Holborn tube station so you can find us at:

Aviation House 

125 Kingsway, London


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