The essential method to gain user insight
Usability testing is a key technique to make sure your websites, apps, prototypes etc. are in line with users' needs and goals. Usability testing is also a great way to get to know your users and communicate customer requirements to stakeholders in an engaging way.
During this interactive one-day course you'll master the basics for running usability testing sessions, in the way that we do here at Webcredible day-in-day-out. We cover what we look to find out during usability testing, as well as teaching you all the basic logistics, including:
- Setting usability testing research objectives
- Participant recruitment
- Usability testing interview script writing
- Usability testing lab setup
The core part of the training is then dedicated to giving you a hands-on chance to practice your interviewing and reporting skills. You'll run a mini usability testing session, guided by our experienced user experience consultants, getting the chance to master:
- Your usability testing interview techniques
- The art of taking useful notes
- Ways to analyse, extract and report usability issues
- How to share wider user research insights and findings
Our usability testing trainers are full-time UX consultants at Webcredible - when not training, we work on live UX projects for our clients. Between us, we've run 10,000+ hours' research, and deliver amazing user experiences day in, day out. You'll get to tap into the expertise and experience of true UX professionals.
Jun
13
£495 +VAT
Listen to one of your trainers, Hua, tell you all about the course
01min 22secs
What will you learn?
Morning
- Definition of usability and what to measure during testing
- Quantitative and qualitative usability testing comparison
- Research outcomes and when to perform usability tests
- Typical usability testing session structure overview
- Timelines and milestones for usability testing planning
- Setting usability testing research objectives
- Participant recruitment techniques
- Interview guide writing
- Run and participate in a mini usability test (round one)
Afternoon
- Usability testing lab / room set up
- Software options to record and view testing
- Notetaking top tips
- Run and participate in a mini usability test (round two)
- Analysing research outputs
- Brainstorming recommendations to fix issues
- Reporting issues and wider findings
- Importance of usability testing
- Where usability testing fits into user-centred design
Bespoke training tailored to your needs
Like what you see but want to learn something slightly different? Have us train your teams with fully customised training programmes.
It was a great course and felt that I came away with ideas to take back to my team
Is this the right course for you?
This course is particularly suitable if you are:
- Looking to plan and run usability testing studies, either directly or about to commission others to do it
- Working as a product manager, digital marketing professional or website owner and you want to do usability testing as part of a more user-centred approach to digital design
- Looking to understand user behaviour and how your users interact with your digital products
Meet Richard Johnston, one of your trainers
Since 2009 Richard's been conducting user experience research, strategy and design for leading brands across the UK and internationally. He's Webcredible's main proponent for lean UX and has spent the past few years as a Senior Experience Consultant embedding lean methodologies into our UX processes.
Most of Richard's days are spent helping our clients understand their customers' requirements and then designing digital experiences based around their needs. In keeping with the lean UX spirit, he can often be found carrying out guerrilla research or locking himself in a war room with a team to rapidly sketch out innovative solutions.
Richard is a really passionate trainer and is well aware that less is more... he's careful to avoid information-overload, focusing on making sure you learn the practical skills to apply UX practices in your day job.
Some of our thoughts on usability testing...
Pushing your usability testing analysis further
Who is our training for?
-
Individuals who want to learn in interactive classroom sessions
-
Teams to have bespoke training tailored to your needs
-
Organisations can be transformed by our bespoke 'Cultivate' service
Check out all of our training courses...
Design Culture
Design leadership training
Learn the skills to make the move from design practitioner to design leader
Soft skills training for designers
Learn how to succeed as a designer with new powers in influencing, facilitation and persuasion
Innovation & product development training
Learn how to create the right environment for innovation to flourish, always based around customers' latent needs
Design
Design systems training
Learn how to accelerate your design process and create a foundation for consistency with a design system
Designing for voice training
Learn how to come up with great use cases, plan your voice experience and design intuitive conversations
Information architecture training
Learn how to structure and design around your users' needs on this one-day Information Architecture course
Interaction design & prototyping training
Learn how to create interactive prototypes to test, iterate, and improve your designs
Mobile UX & responsive design training
Learn how to design for mobile and develop your organisation's mobile strategy
Service design training
Learn how to create multi-channel customer-centred experiences, well beyond merely designing for the screen
Visual web & interface design training
Learn the principles, processes and best practices of intuitive interface design
Research
Usability testing training
Learn how to run usability testing sessions to improve your designs and bring them in line with your users' needs and goals
User research training
Learn to conduct research and gain essential insights into how to improve your business and services
UX training - fundamentals
Learn the fundamentals of UX and how to kick-start customer-centred thinking within your organisation
Content
Web accessibility training
Learn best practices for accessibility and ensure your site complies with WCAG and WAI-ARIA guidelines
Web writing training
Engage your audience and get your message across with great digital copywriting and content design skills
Optimisation
Build your own bespoke training
Learn the analytics techniques and reports which can extract real insights into your users and their behaviour
Interpreting analytics data training
Learn to understand what analytics platforms are telling you by identifying patterns, trends and insights
New design techniques training
Learn the analytics techniques and reports which can extract real insights into your users and their behaviour
Soft skills training
Learn the analytics techniques and reports which can extract real insights into your users and their behaviour
Why learn with us?
-
20
interactive courses, all designed so you return to the office and get going with your new skills
-
10k
Webcredible alumni that you'll join, not forgetting continued support from your trainers
-
20+
countries across Europe, the Americas, Middle East and Asia so be part of our international family
Webcredible helps businesses innovate, transform and succeed in a digital world.
We carry out research with your customers and then design products, services and ways of working based around their needs.
Our training academy can help you do the same.
