Usability testing training

The essential method to gain user insight

Usability testing is a key technique to make sure your websites, apps, prototypes etc. are in line with users' needs and goals. Usability testing is also a great way to get to know your users and communicate customer requirements to stakeholders in an engaging way.

During this interactive one-day course you'll master the basics for running usability testing sessions, in the way that we do here at Webcredible day-in-day-out. We cover what we look to find out during usability testing, as well as teaching you all the basic logistics, including:

  • Setting usability testing research objectives
  • Participant recruitment
  • Usability testing interview script writing
  • Usability testing lab setup

The core part of the training is then dedicated to giving you a hands-on chance to practice your interviewing and reporting skills. You'll run a mini usability testing session, guided by our experienced user experience consultants, getting the chance to master:

  • Your usability testing interview techniques
  • The art of taking useful notes
  • Ways to analyse, extract and report usability issues
  • How to share wider user research insights and findings

Our usability testing trainers are full-time UX consultants at Webcredible - when not training, we work on live UX projects for our clients. Between us, we've run 10,000+ hours' research, and deliver amazing user experiences day in, day out. You'll get to tap into the expertise and experience of true UX professionals.



£495 +VAT
Book course

Get a 10% or 20% discount when you book on any 2 or 3+ different courses

Listen to one of your trainers, Hua, tell you all about the course

01min 22secs

What will you learn?


  • Definition of usability and what to measure during testing
  • Quantitative and qualitative usability testing comparison
  • Research outcomes and when to perform usability tests
  • Typical usability testing session structure overview 
  • Timelines and milestones for usability testing planning
  • Setting usability testing research objectives
  • Participant recruitment techniques
  • Interview guide writing
  • Run and participate in a mini usability test (round one)


  • Usability testing lab / room set up
  • Software options to record and view testing
  • Notetaking top tips
  • Run and participate in a mini usability test (round two)
  • Analysing research outputs
  • Brainstorming recommendations to fix issues
  • Reporting issues and wider findings
  • Importance of usability testing
  • Where usability testing fits into user-centred design

Bespoke training tailored to your needs

Like what you see but want to learn something slightly different? Have us train your teams with fully customised training programmes.

More about bespoke training

Is this the right course for you?

This course is particularly suitable if you are:

  • Looking to plan and run usability testing studies, either directly or about to commission others to do it
  • Working as a product manager, digital marketing professional or website owner and you want to do usability testing as part of a more user-centred approach to digital design
  • Looking to understand user behaviour and how your users interact with your digital products

Meet Richard Johnston, one of your trainers

Since 2009 Richard's been conducting user experience research, strategy and design for leading brands across the UK and internationally. He's Webcredible's main proponent for lean UX and has spent the past few years as a Senior Experience Consultant embedding lean methodologies into our UX processes.

Most of Richard's days are spent helping our clients understand their customers' requirements and then designing digital experiences based around their needs. In keeping with the lean UX spirit, he can often be found carrying out guerrilla research or locking himself in a war room with a team to rapidly sketch out innovative solutions.

Richard is a really passionate trainer and is well aware that less is more... he's careful to avoid information-overload, focusing on making sure you learn the practical skills to apply UX practices in your day job.

Who is our training for?

  • Individuals who want to learn in interactive classroom sessions

  • Teams to have bespoke training tailored to your needs

    More about bespoke training

  • Organisations can be transformed by our bespoke 'Cultivate' service

    More about Cultivate

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About the day


Courses start at 10am and finish at 4.30-5pm.


Breakfast, lunch and cakes, all from the amazing PAUL's bakery plus as much fresh coffee, tea, soft drinks and fruit as you like.

Class size

No more than 10 participants - enough so you have other people to learn from but not too many that you're lost in the crowd.

What to bring

As well as your lovely self, you'll need a laptop and charger. Once you've booked, let us know if you don't have a laptop and we can lend you one of ours.

Why learn with us?

  • 10

    interactive courses, all designed so you return to the office and get going with your new skills

  • 10k

    Webcredible alumni that you'll join, not forgetting continued support from your trainers

  • 20+

    countries across Europe, the Americas, Middle East and Asia so be part of our international family

Webcredible helps businesses innovate, transform and succeed in a digital world.

We carry out research with your customers and then design products, services and ways of working based around their needs.

Our training academy can help you do the same.

  • Venue: Purpose built for hands-on learning

  • Refreshments: Get very well fed whilst you're here

  • Community: Meet like-minded people

  • Hands-on: Activity-based learning

How to find us

Come and meet the whole team whilst you're here and hang out in our wonderful wework office. We're right on the door step of Holborn tube station so you can find us at:

Aviation House 

125 Kingsway, London


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