
User research provides essential insights into any aspect of your business and digital presence – both existing and in the future. This course will equip you with a toolkit to use in your own organisation straightaway.
You'll learn how discovery and research fit in to a user-centred design (UCD) process, all with an expert practitioner who conducts user research on a daily basis and using real world examples.
During the training course you'll learn how to:
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Listen to one of your trainers, Isabel, tell you all about the course
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Our user research course is particularly suitable if you are:
You don't need any previous knowledge or practical experience of user research to attend.
Our user research course teaches you about the first stage of the UCD process. We also run a usability testing course which teaches you how to run research when evaluating potential design solutions.
A UX heavyweight, Martha has 20 years’ digital experience across a huge variety of projects, platforms and sectors. She’s worked all across the world, running research and gaining invaluable understanding of people across the UK, Europe, Asia and the Middle East.
Her approach is holistic, considering not just the user experience research and design, but also aspects such as content, branding and the wider commercial context. From research and co-creation to design and usability testing, her approach is truly customer-centric and, of course, always aligned with business objectives.
Martha gets genuinely charged up by interacting with people during our training courses, and gets excited about communicating new insights and sharing knowledge.
Guerrilla testing - practical tips
Individuals who want to learn in interactive classroom sessions
Teams to have bespoke training tailored to your needs
Organisations can be transformed by our bespoke 'Cultivate' service
Learn the skills to make the move from design practitioner to design leader
Learn how to succeed as a designer with new powers in influencing, facilitation and persuasion
Learn how to create the right environment for innovation to flourish, always based around customers' latent needs
Learn how to accelerate your design process and create a foundation for consistency with a design system
Learn how to come up with great use cases, plan your voice experience and design intuitive conversations
Learn how to structure and design around your users' needs on this one-day Information Architecture course
Learn how to design for mobile and develop your organisation's mobile strategy
Learn how to create multi-channel customer-centred experiences, well beyond merely designing for the screen
Learn the principles, processes and best practices of intuitive interface design
Learn how to run usability testing sessions to improve your designs and bring them in line with your users' needs and goals
Learn to conduct research and gain essential insights into how to improve your business and services
Learn the fundamentals of UX and how to kick-start customer-centred thinking within your organisation
Learn best practices for accessibility and ensure your site complies with WCAG and WAI-ARIA guidelines
Engage your audience and get your message across with great digital copywriting and content design skills
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interactive courses, all designed so you return to the office and get going with your new skills
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Webcredible alumni that you'll join, not forgetting continued support from your trainers
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countries across Europe, the Americas, Middle East and Asia so be part of our international family
Webcredible helps businesses innovate, transform and succeed in a digital world.
We carry out research with your customers and then design products, services and ways of working based around their needs.
Our training academy can help you do the same.